Advocate/Debt & Finance & Benefits advisor

Advocate/Debt & Finance & Benefits advisor

Advocate/ Debt & Finance & Benefits advisor – Full Time Post

Salary £22,000 – 24,000 p.a  depending on experience

Job Description

– To provide a specialist confidential advocacy service for people aged 60+ who live in the Borough of Southend- on- Sea and who are experiencing problems in respect of debt and finance related matters.

– To manage a caseload and keep accurate confidential records within the organisation’s working practices, policies and procedures and to compile reports, as required.

– To liaise with other agencies/professionals as required, including:

  • Health and social care professionals
  • Safeguarding Officers
  • Police Officers
  • Solicitors
  •  Medical Professionals
  • Bank Managers
  • Mortgage providers
  • Utility Companies
  • Credit Card Companies
  • Landlords
  • Housing Associations
  • Office of Public guardianship
  • Court of Protection
  • Tribunal Hearings

– To advocate for clients in accordance with the organisation’s quality marks.

– To accompany clients to meetings or attend meetings on their behalf.

– To assist clients to maximize their income and reduce their expenditure, where possible.

– To make appropriate referrals to other agencies, if required, according to Client’s needs/wishes.

– To negotiate with priority creditors to ensure that expenditure on essential items (eg. mortgage/rent, Council Tax, fuel, food, etc.) is safeguarded also to negotiate with non-priority creditors to attempt to bring the client’s debts under control.

– To assist with the completion of various forms including County Court forms (relating to default summonses, applications to vary instalment orders, etc).

– To work with the Administrator/Advocacy Adviser in respect of clerical and recording duties.

– To keep accurate records with regards to Client numbers and to prepare reports for funders.

– To remain updated in respect of current benefit and finance legislation and to access appropriate training.

– To train volunteers to work alongside you, taking over the task of form filling for your client.

– To maintain up to date knowledge of current and relevant legislation and Community Care Policy, to include:

  • Mental Health Act 1983
  • Mental Capacity Act 2005
  • Health & Social Care Act 2008
  • Health & Social Care Act 2014

– To work as part of the Advocacy team and to participate in regular staff meetings.

– To report for supervision and undertake training as required relevant to the post.

– To work under direct management and supervision of the CEO and to undertake such other duties reasonably similar to the above as  they shall request.

Qualification:

City and Guilds Level III in Independent Advocacy would be desirable. Or training will be provided and funded.

The successful applicant will need to have access to a car as the role involves “home visits” in the Borough of Southend.

For further information, please contact; Jane Dresner on 01702 340566 or jane.dresner@seeafop.org

JOB SHARE WOULD BE CONSIDERED