When confronted with aggressive or challenging behaviour it is easy for us to respond in a like way - learn how to overcome this natural reaction and develop the skills and techniques to bring the interaction round to ‘adult’ and constructive dialogue
This course enables participants to develop different techniques to resolve conflict. By exploring different types of behaviour and the types of responses this behaviour elicits, we will be able to identify the most effective ways of dealing with disruptive or aggressive behaviour.
Assessing your own response to aggressive or challenging behaviour
Identifying different types of aggressive or challenging behaviour
The importance of body language and personal space in conflict situations
Conflict resolution models and communication skills