We offer support to older victims and anyone concerned about or have witnessed abuse, neglect or financial exploitation.

Hourglass is the only charity in England, Wales, Scotland and Northern Ireland working exclusively on the abuse of older people, and we provide knowledge, expertise and support to thousands of people every year.
We work to protect, and prevent the abuse of vulnerable older adults and by doing so we also protect other adults at risk of abuse.

This is a confidential Service.

If you are worried for the welfare of an older person, you can call us for free on our 24/7 Helpline for confidential information, support and guidance.
Our Helpline is open 24/7 – including weekends and bank holidays. Email, text and instant message options are currently only available during our opening times.

Mobile number for the text service is 07860 052906
Knowledge Bank: https://knowledgebank.wearehourglass.org/
Chatbot: Hourglass Services | Hourglass (wearehourglass.org)

Your number remains confidential and there is no charge. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.

Location & Contact Details


Hourglass (Safer Ageing) REGISTERED ADDRESS ONLY

Office 8, Unit 5 Stour Valley Business Centre

Brundon Lane



CO10 7GB

Opening Times

Mon-Friday 9am-5pm

Email Address



Office Only 0208 835 9280 or Helpline 0808 808 8141 (freephone 24/7)