What we do
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services, and we campaign to make sure that one day, no one will have to turn to us for help.
Face-to-face Services
Our advice and support services across the UK give people one-to-one, personalised help, with all of their housing issues.
National Helpline
Our free emergency helpline is open 365 days a year, and is often the first port of call for people facing a housing crisis.
Online advice
You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.
Legal Support
Our solicitors provide free legal advice, and attend court to help people who’ve lost their homes, or are facing eviction.
Webchat https://england.shelter.org.uk/get_help/webchat
Open: Mon to Fri, 8am to 5pm
Closed: weekends and bank holidays
Our advisers can help if:
you are homeless
you have nowhere to stay tonight
you are at risk of abuse or harm at home
you are worried about losing your home in the next 2 months
You might not get through if you try to chat with us about other types of housing problem.
