What we do
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Face-to-face services
Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.

National Helpline
Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

Online advice
You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.

Legal Support
Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

For general (non-advice) enquiries you can call our switchboard om 0344 515 2000 from Monday to Friday, 9am-6pm

You can also email info@shelter.org.uk and your request will be forwarded to the correct department.

Location & Contact Details


Opening Times

Mon-Fri 9.00-17.00

Email Address



Helpdesk 0300 330 1234 (Monday - Friday 9.00am - 5.00pm)