Trainee Domestic Abuse Helpline Advisor (DAHA)

Organisation: Safe Steps

Salary: £20,092 to 21,748 per annum

Role Type: Full Time

Hours: 37.5 hours

Closing Date:

Interview Date:

Following recent funding success we are seeking to further expand our team of frontline helpline advisors to support survivors of domestic abuse in Essex.

You will be on the frontline of a dynamic confidential helpline providing support, help, advice by phone, email, text and online, assessing and processing referrals ensuring the flow and accuracy of information meets the standards set.   You will have experience of accurate note taking and working with a range of agencies, together with some knowledge and understanding of domestic abuse and the impact it has on victims and their families.

You will provide a high-quality first point of contact for all victims of domestic abuse, ensuring that they are referred onto appropriate services.  You will identify and assess the risks to and needs of victims and their families providing emotional and practical support and information in relation to legal options, safeguarding, housing, health and finance.

This role is suitable for individuals with experience of helpline work either as a volunteer or a paid worker / or advice and support work with children, vulnerable adults and/or families. Experience working with victims of domestic abuse or in safeguarding children and vulnerable adults would be advantageous but we will consider applicants with transferable skills keen to start a career in the violence and vulnerabilities sector.

Full training and support to achieve accredited qualification after 6-month probationary period.  Hybrid office/home working is available.

This post will be subject to an enhanced DBS check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements) of the Equality Act 2010 applies.

Salary: Further information upon request, but subject to qualifications and relevant experience- £20,092 to 21,748 per annum (depending on experience)

Hours: 37.5 hours to cover 8am to 8pm on weekdays and some weekends. You will work on a shift rota-based system.

Annual Leave: 25 days per annum (plus 8 bank holidays)

Closing date: Please note there is no closing date for this post, we will keep the vacancy open until we have successfully appointed to the role. For further information and an application pack, please email

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