TrustLinks – Recovery College Team Manager

TrustLinks – Recovery College Team Manager

Trust Links is an organisation committed to the safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, Trustees and volunteers to share this commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that promotes dignity, equality and diversity, and that encourages individuals to develop and maximise their true potential.

POST TITLE: Recovery College Team Manager
HOURS OF WORK: 37.5 hrs per week (Some evening and weekend working will be required)
SALARY: £24,000 – £28,000 depending on experience
POST LOCATION: Rochford (You may be required to work at any Trust Links site, partner provider sites and other venues around South East Essex)
REPORTS TO: Wellbeing Services Manager
RESPONSIBLE FOR: REACH Recovery College Staff, Staff in Partner Organisations (dotted line management) and Peer Supporters

REACH Recovery College is part of the system of local services to improve mental health and wellbeing for all adults in the area. REACH stands for Recovery, Empowerment, Achievement, Community and Hope – the principles of the College.

REACH supports people to manage their own mental health through learning, empowerment and co-production. It develops self-management skills for people with mental health challenges through:
• learning and developing skills
• developing expertise in their mental health and their condition(s)
• developing personal skills
• identifying and reaching goals and aspirations

The foundation of the REACH philosophy is to co-produce everything with beneficiaries of the service. This includes supporting individuals and groups of students to develop and deliver REACH Recovery College activities in partnership with staff. We recognise the talents of people with living experience of mental illness and provide individual support to be effective partners in delivery through training, supervision and team working. This foundation provides the right support to ensure the recovery journey is maximised, that those who have recovered are inspiring and give hope to others.

REACH Recovery College provides courses and workshops to people to enable them to learn skills, techniques and methods to improve their lives. This can include one to one learning reviews and practical and classroom based sessions. The Recovery College works in partnership with the Wellbeing Hubs to run positive peer support activities.

Trust Links is a local charity that aims to develop nurturing and supportive environments that develop strong, resilient and health people and communities. It was established by local people to address mental health needs in the Southend area in 2000, and was registered as a charity and limited company in 2002. Trust Links has piloted the Recovery College since September 2016 and has been commissioned by the CCGs and Southend Council to run the REACH Recovery College alongside the Wellbeing Hubs and Crisis Café from November 2019 for a long-term contract.

The postholder will be required to:
• Manage all REACH Recovery College activities, reporting progress and risks to Trust Links management
• Oversee the planning, development and delivery of courses and workshops to support the recovery of people with mental health problems
• Ensure co-production with students for every aspect of REACH activities this includes delivering courses, developing peer support activities and volunteering
• Ensure appropriate systems, processes and procedures are in place and adhered to
• Ensure appropriate line management and supervision to Recovery College staff and volunteers is in place, including dotted-line management of staff in partner agencies
• Work closely with Wellbeing Hubs, Crisis Café and other services in the south east Essex area to ensure appropriate co-ordinated support for Recovery College students
• Lead on the monitoring of the outcomes and impact of the Recovery College

• Further develop and implement the REACH Recovery College, reporting progress and exceptions to Trust Links managers
• Develop and co-produce marketing and promotional material alongside students and staff, with support of the Communications Team
• Develop and manage key relationships of delivery partnerships, maintaining effective pathways with EPUT services and supporting the running of courses through partners as appropriate
• Work with EPUT’s OT to transition people from secondary care to seek to prevent, reduce and delay the use of secondary mental health services
• Oversee the day to day development and delivery of the Recovery College including acting as a liaison point for partner organisations
• Ensure co-production is at the heart of the development and delivery of the Recovery College
• Develop a responsive curriculum that is planned and delivered to suit the needs of people living across the south east Essex localities
• Develop courses and other services within the agreed budget and Business Plan and monitor their quality and suitability
• Manage processes for enrolling students for courses and supporting attendance
• Ensure all students are appropriately assessed, risk assessed, monitored and supported
• Ensure effective use of the data management system across the service
• Ensure risk assessments are in place for all Recovery College activities and venues including venues run by partner organisations
• Monitor the impact of the Recovery College and support the effective evaluation of the Recovery College
• Work closely with the REACH Wellbeing Hubs to ensure the holistic needs of REACH students are met
• Ensure the effective line management and training of the whole REACH Recovery College team including partner providers
• Work with the Volunteer Co-ordinators to ensure the effective recruitment, management and supervision of REACH volunteers, matching volunteers’ skills with appropriate activities and opportunities
• Devise, plan and deliver training courses and workshops within areas of knowledge
• Ensure that all Recovery College staff are fully conversant with Trust Links policies and procedures and that these are fully implemented, ensuring that staff work to agreed standards, regulations and legislation
• Ensure safeguarding and Health and Safety requirements are met in line with Trust Links policies and escalate concerns as appropriate
• Ensure that services offered are accessible to all appropriate people from the local community, promoting an inclusive approach
• Promote the work of the Recovery College to partner agencies and at external events as required
• Contribute to the management of all delivery sites including maintaining good standards of site security and welcome
• Attend appropriate meetings and events
• Participate in regular supervision with the Wellbeing Services Manager and take responsibility for continuing self development, participating in training and development activities as appropriate
• Undertake quality assurance exercises to ensure a high standard of service delivery
• Undertake any other appropriate duties that may be required which are commensurate with the grade of the post

Essential Criteria

• Experience of management, achieving positive outcomes and impact
• Experience working with adults with mental health problems in the statutory or voluntary sector
• Relevant qualification and experience in adult education
• Person centred, with a flexible approach in meeting student-centred objectives
• Good documentation and report writing skills and effective verbal communication
• People management skills and experience, including staff support and supervision
• Good computer skills e.g. word processing, databases, email and Internet
• Excellent work ethic, team player and good interpersonal skills
• Ability to prioritise, work under pressure and organise time to meet project targets
• Good knowledge of training programmes
• Experience of multi-disciplinary and multi-agency working
• DBS check
• Excellent communication and people skills across all levels
• Ability to build networks and make connections
• Commitment to self-development
• Willingness and commitment to undertake further training and development.

Desirable criteria
• Possess or be willing to work towards an IQA or Assessor qualification
• Relevant Health and Social Care Qualification at NVQ 4 or above
• Experience of co-production with people with living experience of mental health challenges from a professional or service user perspective
• Experience of system leadership
• Experience of quality management of multiple partners to deliver an effective service
• Full Clean Driving License

Personal qualities
• Commitment
• Can-do attitude
• Resilience
• Tact
• Evaluative
• Decisiveness
• Responsiveness
• Enthusiasm
• Flexibility
• Leadership
• Patience
• Self-motivation
• Team Work and Interpersonal Skills

Click here to download an Application Form. For more information or to contact TrustLinks, visit there website here.