In order to provide patients, family and the community with essential support, Community Hubs have been setup across Mid and South Essex. HomeSafe SOS is the service delivered in Southend, a partnership project delivered by; Southend Association of Voluntary Services (SAVS), South Essex Advocacy (SEAS) and Citizens Advice Southend (CAS).

Utilising existing assets and the experience and knowledge of partners, it provides an effective gateway to community support provision to support the hospital discharge process, or prevention of admission to hospital.

Service Outline:

Individuals referred to ‘HomeSafe SOS’ for community-based support receive a support phone call within 1 working day of the referral being received. Referrals are made using a secure online form.

The referrals are triaged and one or more partners within the service supports the resident. If support cannot be provided from within the partnership, referrals and signposting direct the resident to external sources of support.

Support that is provided by the service, or the service can refer/signpost to includes:

  • Advocacy
  • Carer Support
  • Daily Living Tasks
  • Home Visits
  • Shopping
  • Medication/Supplies Collection
  • Mental Health Advocacy
  • Debt Support
  • Food Support
  • Fuel Support
  • Money/Budgeting
  • Form/Application Filling
  • Community Connection
  • Increased Physical Activity

Support via this programme is short-term, not ongoing (2 weeks’ maximum). For longer-term support, residents are signposted and referred to statutory, health or community-based services.

Referral Process

Individuals can be referred into the service via:

  • ‘Provide’ as part of the direct work on Hospital Discharge lists from Southend, Basildon and Broomfield hospitals.
  • The Adult Social Care teams at Southend City Council.
  • Direct from Hospital Discharge Teams.
  • A self-referral if they have bene discharged from hospital in the previous 7 days.

All referrals must be made using this secure online referral form.