Make the Right Call First Time – Cadent
Published on: October 6, 2026
If you know who to call for gas-related issues at home, you can get the RIGHT service first time and get help quicker. Here’s a handy guide of who to contact for issues at home with your gas supply, meter or appliances.
Issues with your gas meter? Call your gas supplier – you can find their number at the top of your energy bill.
Problems with your gas appliances? Call a Gas Safe registered engineer on 0800 408 5500 or your energy supplier, if you have a care plan with them.
Smell gas or suspect a gas leak or carbon monoxide? Call the National Gas Emergency number 0800 111 999* immediately. Follow the safety steps at www.cadentgas.com/smell-gas
All calls are recorded and may be monitored
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